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All your questions answered

We’re excited to help you bring your vision to life. Whether you’re interested in a custom design, a redesign of your precious heirlooms, or bespoke wedding or engagement rings, we’re here to assist. Please fill out the form below with your name, email, phone number, and a brief message about your project. We’ll get back to you as soon as possible.
Contact Email

natalie@yourliri.com

Contact Expert

+44 7946 666277

Where to find us

Liri Studios locations

Pickup Location - Wales

2 Bryn Hafod, Bryn, Port Talbot,
SA13 2SL, Wales, UK

Pickup Location - Scotland

Brewland cottage Spey street,
Garmouth, Fochabers IV32 7NH

Questions & Answers​

Frequently Asked Questions​

Your satisfaction is our priority, and we understand that you may have questions about our process. In this section, we’ve compiled answers to some of the most frequently asked questions about our bespoke jewellery design and creation process. From cost considerations to design changes, payment plans, and remote collaboration, we’ve got you covered. If you have any additional questions, don’t hesitate to reach out to us.
It will depend completely on the piece you want made – the complexity of the design and the materials you want to use. Please be aware that bespoke pieces cost more than a piece that may seem similar from a ready to wear or mass produced collection, due to the highly individualised nature of the product and service I deliver. It is important to indicate your budget (and the most you are willing to spend) on the commission enquiry form.
It will depend on the complexity of the design and whether any new materials need to be added. Prices typically start from £495 per piece, but the more you order at one time, the subsequent pieces can be less. It is important to indicate your budget (and the most you are willing to spend) on the commission enquiry form.
To begin all bespoke and heirloom redesign, I require a deposit of 50% to begin the work. Typically the remainder is due in one payment when the piece is completed, but we can discuss smaller increments over a longer period of time, if possible. Please note that you will only receive the piece once all payments have been settled.
This is not a problem at all. Most of my clients come from all over the UK and we conduct every stage of the process electronically via Whatsapp, Messenger, Instagram, email and video call – you can choose. All payments are made by Stripe or Paypal, making the process convenient from start to finish.
I typically say 8 weeks from the payment of the deposit. If there is any delay, I will inform you as soon as possible and keep you updated on progress.
Once you have confirmed the design it can be difficult to change it once production has begun. However, get in touch and I can let you know what’s possible. Please note that additional costs may apply if it’s possible to change the design at this stage.
The final piece will be made according to the design approved by you. However, if you are not totally in love with it, it can be changed, but additional costs will apply.
Due to the bespoke nature of the designs, and the fact your own materials are used in an heirloom redesign, I do not offer returns or refunds. However, if you are not happy with the final piece, please get in touch so we can find a solution.